FAQs

Is TORRO a protected brand / trade mark?
Yes, TORRO is a registered brand and trade mark, any sale of Torro products or products displaying TORRO insignia or branding without consent from torrocases.co.uk is a breach of intellectual property rights owned by TORRO cases.
Can I have a VAT receipt?
Yes, please email customercare@torrocases.co.uk with your name and order number and a VAT receipt will be sent to you within 24hrs.
From the point of ordering, when will you process and dispatch my order?
All orders will be dispatched within 1 business day using Royal Mail. Please allow 2-3 working days for your parcel to be delivered unless you choose a quicker service at checkout. 
If I choose special delivery is there a cut off that my order needs to be placed by to guarantee next day delivery?
Yes, to be guaranteed next day delivery your order needs to be placed by 12 midday, Monday-Thursday.
I purchased a TORRO case but I ordered the wrong case for my device, can I return for an exchange?
Yes, please contact us as soon as possible to arrange this at customercare@torrocases.co.uk. Free postage is not provided for returns and exchanges unless the return is due to our error (e.g.wrong item sent from that ordered, faulty or damaged).
Can I return for a refund? 
Please refer to our returns and exchange policy.
Do you do corporate deals?
Yes, please email us direct for prices for large volume corporate customers at customercare@torrocases.co.uk
Can I become an official TORRO Stockist?
Yes, you must contact us direct with information about your business, anticipated sales numbers and information as to how you would market and display the products. Your company would be assessed to ensure the integrity of the brand would be maintained and our customers would receive the highest level of service standards which are associated with the brand.
Are TORRO cases made of genuine leather?
Yes, all TORRO cases are made of genuine leather. We source the finest leather from Italy to the USA all leather is cowhide apart from the goat leather range.
What is the leather bull's head tag attached to the case for?
This is a sample of the leather we use to make the case. The purpose is to allow the user to appreciate the quality of the material used to make their case.